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FAQ

Contents

Due to the COVID-19 global pandemic, some of Celebrity Cruise’s current policies and procedures are in the process of being updated and may be subject to change from what is noted below. As we receive new information, we will continue to update our FAQ’s accordingly as to how they impact or change areas of our cruises.  We thank you for your patience and understanding.

Before You Book

  1. What is the Cruise Itinerary?

    1. The Smooth Jazz Cruise ’22: Back to Sea departs from Miami on MONDAY, January 24, 2022. Here is the full itinerary for that sailing:
    2. PortDayDateArrivalDeparture
      PortDayDateArrivalDeparture
      Miami, FLMonday Jan, 24-4:00 pm
      PortDayDateArrivalDeparture
      At SeaTuesday Jan, 25--
      PortDayDateArrivalDeparture
      Costa Maya, MexicoWednesday Jan, 268:00 am5:00 pm
      PortDayDateArrivalDeparture
      Cozumel, MexicoThursday Jan, 278:00 am11:00 pm
      PortDayDateArrivalDeparture
      At SeaFriday Jan, 28--
      PortDayDateArrivalDeparture
      At SeaSaturday Jan, 29--
      PortDayDateArrivalDeparture
      Nassau, BahamasSunday Jan, 309:00 am5:00 pm
      PortDayDateArrivalDeparture
      Miami, FLMonday Jan, 316:00 am-
    3. Descriptions and highlights for the ports of call can be found Here.
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  3. What performances are included on this cruise?

    1. The Smooth Jazz Cruise features a “Main Show” every night.  Based upon your reservation, you will either have Early Dining and attend the 2nd Show thereafter or attend the 1st Show and have dinner at Main Dining. Though the schedule may separate the shows from night to night, every guest will be able to see each of the Main Show presentations.

      Afternoons “At Sea” and every night after the completion of the Main Shows, the programming is set up in a festival style, with numerous shows and activities taking place at the same time, where you are welcome to come and go as you wish. Prior to Embarkation, we will post on the website a complete schedule of events so that you can begin to plan your activities. On embarkation day you will receive a Souvenir Program which will also include a schedule and any changes will be highlighted in the Daily Program delivered to your stateroom each night.

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  4. Will the artists be on the ship the entire cruise?

    1. Most of our performers will be onboard the entire cruise. However, there may be some cases where an entertainer may join mid-trip or depart the cruise early due to other commitments. At this time, it would appear that George Benson will be an “In-Cozumel” guest only and David Sanborn will be sailing with us for the second half of the cruise.

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  5. What if one of my favorite artists cancels before the cruise?

    1. In the case of a cancellation, we will replace the artists with new artists, whenever possible. Be assured that in our long history of hosting these cruises, we have had very few cancellations. Our artists love performing on our cruises!

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  6. How much does the cruise cost and what does the price include?

    1. The total cost of the cruise depends on the stateroom category you select. Stateroom availability and pricing (per person, based on double occupancy) can be found HERE. The per person cost includes the following:
    2.  

      1. Includes:
        • 7-night round-trip cruise from Miami
        • All performances, interviews, parties, and events presented on the cruise (This does not include any special Artist-Hosted Events which require sign up and/or a fee or Private Parties.)
        • All meals (“Included Dining” features breakfast, lunch, dinner and snacks in the Ocean View Café and dinners in The Cosmopolitan Dining Room as well as late night mini-buffets throughout the ship.)
        • As part of the Included Dining experience, non-bottled beverages (i.e., coffee, juices, tea) are provided without charge.
        • 24-hour room service (excluding delivery surcharge for orders placed 11pm to 6am)
        • Recreation facilities, such as Fitness Center, Pools, Hot tubs, Sauna, Basketball court, Jogging track, and Thalassotherapy Pool.
        • In-room TV and movies (excluding pay-per-view movies)
        • Full service room cleaning (twice a day)
      2. Does Not Include:
        • Gratuities for General Services & Housekeeping, Port Charges, Taxes and Assessments.
        • Air and ground transportation to and from the pier in Miami
        • Ground transportation in ports-of-call
        • Pre and post cruise lodging
        • Dining in Specialty Restaurants (Tuscan Grill, Luminae, Le Petit Chef at Q’Sine, Sushi on 5). There is an upcharge for dining in those restaurants and reservations are required.
        • Personal expenditures and purchases such as photos, souvenirs, excursions, spa services including the Persian Garden, personal training
        • Gambling
        • All bottled and alcoholic beverages (There are “included” events during the cruise at which bottled and alcoholic beverages will be offered without charge.)
        • Travel Insurance

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  7. Does Entertainment Cruise Productions offer any discounts on stateroom prices?

    1. Our rates do vary based upon the number of cruise programs a guest has reserved with Entertainment Cruise Productions.  The more you sail with us, the less you pay.  Further, to honor
    2.  

      1. Our valued military guests, we also offer a 5% military discount to active or retired military personnel.

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  8. Are there payment plans available?

    1. Yes, we offer convenient payment plans, that you can select during the registration process. For more details Click Here.
    2. If you wish to change your payment method, such as changing the credit card used to make payments, you can visit our website and click My Account found under the Booked Guests tab, to manage your account and make these kinds of changes. Of course, we are happy to help you over the phone as well.

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  9. What type of identification will I need to board the ship?

    1. U.S. Citizens:

      • We strongly recommend that guests travel with a valid passport six (6) months beyond their travel dates and contain two blank passport pages. Having a valid passport may become vital for guests who need to fly out of the United States to meet the ship at the next available port should they miss the scheduled embarkation day in a United States port due to delayed flights.
      • Additionally, guests that travel with a passport will experience fewer delays or complications related to rebooking travel arrangements when re-entering the United States or if a guest needs to fly to United States prior to the cruise end because of medical, family, personal or emergencies.
    2. Alternative Travel Documentation for U.S. Citizens:

      • For sailings that begin and end in the same United States Port, such as The Smooth Jazz Cruise, in lieu of a passport, U.S. citizens may travel provided they have BOTH a Government issued birth certificate and a Government issued picture ID card, such as a driver’s license. This document must contain a seal and signature, as legal proof of citizenship that can be used by United States citizens for certain international travel. Copies of a birth certificate or any Government issued document are not acceptable.
    3. All Other Citizens:

      • Guests are required to travel with a valid passport of their country of origin and to be permitted to board the ship. Passports must be valid at least six (6) months beyond your travel dates. Further, each non-U.S. Guest is required to secure any visas or permits required to visit our ports of call.
    4. Visas

      • It is your responsibility to identify and obtain all required travel documents and have them available when necessary. Valid travel documents, such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries. If you do not possess the proper documentation you may be prevented from boarding your flight, ship, or from entering a country in the itinerary or reentering the United States. You may also be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.
      • Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms, and fees for your nationality.
      • Click here for more information on Visa Requirements.

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  10. What are the age requirements for this cruise?

    1. Passengers must be 21 years of age or older on date ship embarks. Passengers who are between the ages of 18-20 are permitted to sail if they are accompanied by an adult 21 years of age or booked in the same or adjoining stateroom. Guests who are 17 and under are not permitted to sail on our cruises.
  11. What is Entertainment Cruise Productions cancellation policy?

    1. Our cruises are 100% non-refundable. Entertainment Cruise Productions strongly encourages the purchase of travel insurance. Please inquire at the time of booking about travel insurance, as certain preconditions mandate purchase within 15 days of your reservation to be effective. Click Here  to view our terms and conditions of reservation.

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  12. How do I purchase travel insurance?

    1. You may purchase travel insurance while placing your reservation on-line or by calling us at 844.616.6279 after your on-line reservation has been confirmed.  Travel Guard Preferred travel insurance plan may be purchased up to 48 hours prior to sailing, to secure the broadest coverage, including pre-existing conditions, Travel Insurance must be purchased within 14 days of the payment of your deposit. For more information on Travel Guard Preferred  Click Here.

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  13. What amenities are included in each stateroom type?

    1. We invite you to Click Here to view the list of the luxurious stateroom amenities aboard the newly redesigned Celebrity Summit. 

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  14. Are accessible staterooms available?

    1. The Celebrity Summit has a variety of accessible staterooms in numerous stateroom category types. To review current availability, please contact our office at 844.616.6279 Mon-Fri 9-5 CT.

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  15. How do I make a reservation for The Smooth Jazz Cruise?

    1. We make it easy! For online reservations, visit our cruise website and click “Book Now” button to make a reservation, or call us at 844.616.6279. We will be able to answer your questions and make your reservation over the phone. It only takes minutes.
    2. If you make the reservation online, you will create a username and password which lets you manage your account. Please note that the email address you use will be the email address used by our system if you request a password reset.

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  16. What information do I need to make a reservation?

    1. We need the following for each guest:

      • First and last name as it appears on your Passport
      • Date of birth
      • Telephone number
      • Email address
      • Mailing address
      • Shirt size
      • Payment method (if guests are splitting payment, we need this information for all guests)

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Pre-Cruise Details

  1. Can we book airfare and hotel reservations through Entertainment Cruise Productions?

    1. The Smooth Jazz Cruise cannot reserve air or hotel accommodations. It is the responsibility of each guest to make their own arrangements.

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  2. What time should I schedule my flights?

    1. Historically, boarding begins at 11:30am on embarkation day and the ship would depart promptly at 4pm after the mandatory safety drill. It is still not certain what Celebrity’s health and safety boarding protocols will be in place at the terminal. We recommend that guests arrive in Miami the day before sailing, to avoid any issues on their arrival day. More guests miss the ship’s departure due to bad weather and missed flights than for any other reason.
    2. The ship returns to the port by 6am the day of disembarkation. Due to the time it takes to clear Customs and Immigration at the cruise terminal and to navigate security checkpoints at the airport, we do not recommend any flight scheduled prior to 1pm from the Miami International Airport or 2pm from the Fort Lauderdale-Hollywood International Airport. The Miami International Airport is approximately 15-20 minutes from the Port of Miami. Depending on traffic, the Fort Lauderdale-Hollywood International Airport is 45 minutes from the Port of Miami.

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  3. We are interested in arriving a day prior to sailing, are there any group rates at any Miami hotels?

    1. Yes, one of the traditions of The Smooth Jazz Cruise is our guests gathering the day before embarkation at the official Pre-Cruise Hotel. Click Here to reserve your room, act now the Pre-Cruise Hotel fills up very quickly, so book now.

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  4. Do you offer transportation from the pre-cruise hotel to ship?

    1. PRE-CRUISE HOTEL TRANSPORTATION TO THE PIER – For your ease and convenience, guests staying at the Pre-Cruise Hotel can purchase transportation from the Hilton to the pier on Embarkation Day! Your luggage will be loaded onto the motor coach by our team, and you will be assisted at the pier by the cruise line porters. No tips or lifting necessary!
    2. Coach transportation from the hotel to the pier costs $25/person when reserved prior to embarkation day or $30/person when reserved on-site. Guests staying at the Pre-Cruise Hotel may register for the Pier Transfer now by sending an email to info@thesmoothjazzcruise.com. You will receive an email confirmation with further instructions regarding the Pier Transfer approximately 15 days prior to the cruise. The fee will be added to your account under your reservation.

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  5. What is the location of the cruise terminal?

    1. The address the Port of Miami is 1015 N America Way, Miami, FL 33132. However, it is easier to simply tell the taxi driver or ride-sharing driver that you are going to the Port of Miami, the cruise ship terminal. They all should know where it is.

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  6. How do I get to the ship on the day of the cruise?

    1. When you arrive at either the Miami or Ft. Lauderdale airports, you will find taxis readily available to help you get to the cruise terminal. The taxi drivers are well-acquainted with the cruise terminal and will take you directly to the boarding area. Ride-sharing services may also be available.
    2. Celebrity also offers transfers to and from the Miami and Ft Lauderdale airports. This must be purchased in advance by contacting Celebrity Cruises at: 844.278.9746.

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  7. I am driving. Where can I park my car?

    1. A good resource for finding parking is the official website of Port of Miami, the cruise port. To get more information about the cruise port, including a list of available parking places, click here.

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  8. How do I get from the cruise terminal to the airport for my return flight?

    1. There will be both taxis and ride-sharing services available to get you to the airport.
    2. Celebrity also offers transfers to and from the Ft Lauderdale and Miami airports. These can be purchased by contacting Celebrity Cruises at: 844.278.9746. Alternately, if you wish to purchase a transfer from the port to the airport after your cruise, you may purchase this onboard.

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  9. What types of pre-cruise packages are available, (i.e., beverages, specialty dining, Wi-Fi, etc.)?

    1. We have created the “Cruise Essentials Packages” that saves you time and money! When you purchase one of our Cruise Essentials Packages you unlock savings for Specialty Dining, Spa Treatments, Excursions, and many more onboard amenities. To unlock your savings today click here.

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  10. Will I receive a packet of information for the cruise?

    1. Immediately following the completion of the reservation, you will receive an email confirmation that contains your Entertainment Cruise Production reservation number.
    2. Approximately 4 months prior to sailing, we will send out a Get Ready guidebook. This Get Ready guidebook will highlight what to expect on your upcoming cruise. (example; attire and additional information on programming)
    3. Also included in this document, you will find your Celebrity reservation number where you can go to celebritycruises.com to complete your pre-boarding check in. You can print your check in documents and boarding passes at that time. The reservation number will also allow you to purchase excursions, make spa appointments, make dinner reservations at one of the specialty restaurants onboard, etc.

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  11. How do I book shore excursions?

    1. Approximately 60 days prior to sailing you will receive your Celebrity Cruise reservation number, this will be needed to book your excursions. You can then visit celebritycruises.com, select “Already Booked?” then select “Shore Excursions”. When selecting your excursion make sure you note the time it will return to the ship, so that it will not impede on either your show time or your dinner reservations. We enjoy many late nights on the ship, so we recommend that you carefully consider any early excursions. The phone number to the shore excursions desk is +01.888.554.2484. A reservation can be made online up to 3 days prior to departure date (as space allows). You may also make reservations onboard the ship at the Shore Excursions Desk on Deck 3, Midship. Your shore excursion confirmation/ tickets will be delivered to your stateroom on the night of embarkation day.

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  12. Are there artist hosted shore excursions, if so, how do I make a reservation?

    1. Yes, artist hosted shore excursions and activities will be available for purchase via our website approximately 2 months prior to sailing. Availability is on a first come, first served basis, so reserve your space today. Once your reservation is confirmed you will receive an email notification from The Smooth Jazz Cruise: Back to Sea Sailing.

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  13. What is the dress code aboard the cruise?

    1. To help simplify your packing list our nightly dress code is Casual Evening Attire for most nights aboard the ship (i.e., slacks, collared shirts, khakis, skirts, dresses, etc.). We will have one Dress-up evening during our cruise, that has a dress code of Elegant Evening Attire. This evening business suits, and cocktail dresses are examples of appropriate attire. Before you complete your packing, take a quick look at the Theme Nights section of your Get Ready Letter. You may want to add a few more things to your cruise wardrobe!

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  14. When can I do my online check-in with Celebrity Cruises?

    1. To complete your online check-in through Celebrity Cruises website, you will need to utilize your Celebrity reservation number. This can be found in your Get Ready mailing, that is typically mailed no later than 4 months prior to the cruise.
    2. After completing your online check-in process on their website or over the telephone, you will be able to print your Celebrity Cruise luggage tags and eDocs, which you must present at the port terminal when you arrive on embarkation day.
    3. At the port terminal, you will need your credit card that you used to set up your onboard expense account and appropriate proof of citizenship and identification documentation.

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Boarding the Ship

  1. Can you tell me about the boarding process at the cruise terminal on embarkation day?

    1. As you enter the Port of Miami cruise terminal, you will see signage that will direct you the Celebrity cruise terminal location. These signs are like the arrival and departure signage you see at airports. When you arrival at the Celebrity Summit terminal, you will check your luggage with the ship porters, make sure that you have attached your Celebrity luggage tags. The porters will have additional luggage tags available for you use, your luggage will be delivered to your stateroom.
    2. Please do not place your boarding documents in your checked luggage, you will need them as you go continue through the boarding process. Next you will arrive at Celebrity’s check in counter, here you will receive your SeaPass card that will reflect either a Blue or Red color according to your show selection.  The SeaPass card will serve as your stateroom key, to use for all your onboard expenses, and the card you use to get on and off the ship at our ports of call.

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While Onboard

  1. What is the performance schedule for the cruise?

    1. The Smooth Jazz Cruise is the gold standard for jazz events, and we are dedicated to deliver an amazing jazz experience as we have for the last 20 years. When you board the cruise, we will give you a detailed schedule of music and events. We will also deliver to your stateroom a nightly update of schedule changes and news.
    2. We craft an incredible performance itinerary for all our jazz enthusiast, one that is filled with numerous concerts, artist hosted lectures, and fun artist hosted activities as well. We offer two main stage shows every evening in the Celebrity Theater for our guests to enjoy, each guest selects to either attend the 1st Show (Blue Cards) or 2nd Show (Red Cards). Your show time selection is made during the reservation process.
    3. Afternoons “At Sea” and every night after the completion of the Main Shows, the programming is set up in a festival style, with numerous shows and activities taking place at the same time, where you are welcome to come and go as you wish. Prior to Embarkation, we will post on the website a complete schedule of events so that you can begin to plan your activities. On embarkation day you will receive a Souvenir Program which will also include a schedule and any changes will be highlighted in the Daily Program delivered to your stateroom each night.

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  2. What is the Seating Procedure for Shows?

    1. All shows and events, other than Main Shows, are subject to open seating, meaning seats are not reserved and are available on a first-come, first-served basis.  A guest may hold one seat for their stateroom companion, however, once a show begins, no one may hold a seat of any kind.
    2. For our Main Shows at night, the theater will not open until 20 minutes before show time. Guests are permitted to queue up before the opening of the theater and, once inside the theater, they may hold one seat for their stateroom companion, again subject to the rule that once the show begins, no seat may be held by or for anyone. You can line up prior to the theater opening.

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  3. Are there reserved seats?

    1. There is limited reserved seating for the Main Shows each night.  These seats are clearly marked, and guests are asked to refrain from sitting in such marked seats.   However, once the show begins any guest may select any open reserved seat for themselves.

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  4. How do I qualify for a Reserved Seat?

    1. Typically, securing a Reserved Seat is a benefit bestowed solely to Guests who have sailed on The Smooth Jazz Cruise “10 or More” times.  For The Smooth Jazz Cruise ’22: Back to Sea, those eligible for reserved seats was expanded to include guests who, for various reasons, were displaced when The Smooth Jazz Cruise ’20.2 was cancelled, rescheduled for ’21 and then rescheduled for ’22.

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  5. Is there accessible seating for the mainstage performances?

    1. The SAFE (Seating Assistance for Entry) program is an onboard accessibility program designed to allow safe and convenient access (for a guest and one companion) to the Celebrity Theater for each evening’s main show. Designated SAFE areas will be clearly marked and are reserved for those who require assistance and submit the requested information. Once the SAFE Form is successfully submitted, you will receive additional details 2 weeks prior to your sailing date. By utilizing the SAFE program, you are given an easily accessible seat, typically located near the rear of the Celebrity Theater. Please note: the SAFE program is only for Main Stage shows in the Celebrity Theater and does not guarantee a seat in secondary venues.
    2. Click here to complete the SAFE Form for our accessible seating. The SAFE Form must be completed no later than 45 days prior to boarding.Please note, utilizing SAFE in order to avoid wait time is strictly prohibited. Guests who attempt to misuse this service will be revoked from the program for the duration of the cruise and possible future sailings.

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  6. Can I take photos and videos of the artists?

    1. We do not allow photos or videos of the artists while performing. This violates our contracts with the performers. We ask that you please follow our policy. This not only is the proper way to respect these talented artists, but it is a way to avoid being a possible nuisance to your fellow guests. No electronic equipment of any kind will be allowed in the mainstage show lounge during the shows.
    2. If you see an artist who is not performing, you may ask the artist if you can take a photo. Remember, these artists are often busy and do have the right to decline. Please understand.

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  7. I am a musician as well, do you ever offer an opportunity for guests to play while onboard?

    1. Every year we invite guests to audition for the opportunity to perform with our resident band members under the direction of Gerey Johnson. Through a series of auditions, our celebrity judges select one guest to perform as part of our closing show.
    2. Please visit our website to view the rules and regulations for the “Opening Act” contest, you certainly do not want to miss out on this once in a lifetime event!

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  8. What types of packages are available, (i.e., beverages, specialty dining, Wi-Fi, etc.)?

    1. We have created the “Cruise Essentials Packages” that saves you time and money! When you purchase one of our Cruise Essentials Packages you unlock savings for Specialty Dining, Spa Treatments, Excursions, and many more onboard amenities. To unlock your savings today click here.

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  9. Are all the restaurants on the ship free of charge?

    1. Aboard the Celebrity Summit, you have a variety of restaurants that are included at no additional charge as part of your cruise reservation.
    2. In addition, complimentary pastries are available at Café Al Bacio, and there are complimentary food options available at the Pool Grill.
    3. Room service is free from 6am to 11pm. Between 11pm and 6am there is a small surcharge for room service ($4.95 per order). You may also wish to dine at specialty restaurants. There is a surcharge for these restaurants. You can get more information about these restaurants by clicking here.

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  10. Are reservations for dinner required?

    1. It depends on the restaurant you chose. Reservations are not required for complimentary dining (Cosmopolitan Restaurant and Ocean View Café). Both restaurants offer open seating that provides an ample dining space for our guests. Guests that chose to dine at one of the Specialty Restaurants, are encouraged to make reservation through Celebrity’s “Cruise Planner” platform once you have your Celebrity reservation number.
    2. It is recommended that guests pay particular attention to their Main Show assignment (1st Show or 2nd Show) and make their dining plans around showtime.  Dinner in the Cosmopolitan Restaurant generally takes 90 minutes.  Guests who choose to dine in open seating should arrive to the Dining Room with the party they would like to dine with and will be seated accordingly. 
    3. If you are traveling with a group and would like to be seated together, we can arrange a dining group for you and your family and friends. To arrange a dining group, please email us at dining@ecpcruises.com with names of the guests in your party. We can accept requests for dining groups until one month prior to the sail date. After that deadline you will need to make dining arrangements on the ship. Please note that reserving a dining time in the Cosmopolitan Restaurant will be reflective of your show time.  If you are a Red Card holder you will dine before the show and if you are a Blue Card holder you will dine after the show.

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  11. Are drinks included in my reservation?

    1. Coffee, tea, iced tea, juice drinks, and water from dispensers are included in your reservation.
    2. Alcohol, soft drinks, bottled water, and specialty coffees are not included in your reservation. Drink packages are available, or you can buy single drinks throughout the cruise and your credit card will be charged at the conclusion of the cruise.

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  12. How do I make a reservation at a specialty restaurant?

    1. Celebrity has several specialty restaurants on the Summit. There is a surcharge for dining at these restaurants.
    2. In general, it is a good idea to make a reservation for these restaurants. You can make a reservation ahead of the cruise by utilizing Celebrity’s “Cruise Planner” platform or by calling Celebrity once you have received your Celebrity booking number.  You may also make a reservation once you are onboard the ship.
    3. Celebrity also offers dining packages if you wish to dine at more than one specialty restaurant.
    4. You can read more about the specialty restaurants on the Summit by clicking here

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  13. Can I buy alcohol in a port of call and bring it on the ship?

    1. Yes, but Celebrity requires that you allow them to store it until the cruise is over. When you re-board in a port of call, they will take the alcohol from you and instruct you on retrieving it when the cruise is over. You will not be allowed to take it back to your stateroom. If you are under 21 years of age, you will not have the alcohol returned.

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  14. Is there smoking allowed on the ship?

    1. The majority of the Celebrity Summit is designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator, or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom, nor on any stateroom veranda. If you are in violation of this policy, a cleaning fee of $250 USD will be applied to your onboard account and you may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy. Cigarettes, cigars, and pipe tobacco must be properly disposed of and never thrown overboard.

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  15. Is there a fitness center?

    1. Yes, there is a full-service fitness facility onboard the ship. It is located on Deck 10, Forward. There is complimentary access to all the weight/cardio equipment. The fitness center also offers some complimentary fitness classes and additional activities that require a fee to participate.

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  16. Does every stateroom have a hair dryer?

    1. All stateroom bathrooms are equipped with a wall-mounted hair dryer.

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  17. Are irons provide in each stateroom? Is there a laundry service onboard the ship?

    1. For safety reasons, neither irons nor steamers are permitted onboard the ship. Celebrity does offer full laundry, dry-cleaning, and pressing services onboard at a reasonable price. Rates will be available in your stateroom.

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  18. How can someone contact me on the ship in case of an emergency?

    1. Friends and family can contact the ship by calling 877.266.1020. From outside the U.S., they can call 321.953.9002. The cost is $7.95 USD a minute. This can be charged to their MasterCard or Visa. From outside the U.S. additional long-distance charges will also apply. You can make ship-to-shore calls from your stateroom 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account.

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  19. What are the cellular and internet options aboard Celebrity Summit?

    1. If you plan to use your cellphone to make and receive calls, send, and receive text messages, access email, and surf the web this can be extremely costly. We suggest you contact your individual cellular provider regarding service and data plans/roaming charges.
    2. As we sail on international waters, you will be billed at international roaming rates, and charges will appear on your monthly cellular bill from your provider. Please note: We suggest the purchase of an internet package to use Skype, Tango or FaceTime or similar app or internet-based communication platform for reaching friends and family at home.
    3. You can purchase Internet service from Celebrity. Celebrity offers a variety of Internet packages, from unlimited usage to packages of minutes.  You can purchase Internet service before the cruise via Celebrity pre-cruise planner, or you can purchase while onboard the ship. Click Here, to purchase a Cruise Essentials Internet Package to stay connected while onboard!

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  20. How are the gratuities designated?

    1. Gratuities are included in the Pass Through Charges pricing for your cruise. Your stateroom steward and dining room staff receive the gratuities included in the per person price you paid for your cruise. If you feel you have received superior, above-and-beyond service, we highly recommend that you leave an additional gratuity.

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Accessible Cruising

Please be advised: You will need to provide your Celebrity Cruises reservation number to the Celebrity Access Department to reserve your accessible cruising service.

  1. Does Celebrity offer assistance during boarding and disembarking for guests with limited mobility?

    1. Guests needing assistance during boarding and disembarking, should contact Celebrity Cruises Access Department to reserve wheelchair assistance. They will make arrangements for you and your travelling companions to get through the boarding process.
    2. To reserve this service contact Celebrity Access Department at: 954.628.9708 or email the Access Department at special_needs@celebrity.com.

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  2. What if I need to utilize a wheelchair or scooter while I am on the ship?

    1. Wheelchairs and scooters are available to rent from several sources and will be delivered to your stateroom before you board.
    2. Celebrity’s Access Department will be able to coordinate a wheelchair and scooter rentals for you during your cruise.
    3. You can contact the Celebrity Access Department at: 954.628.9708 or email the Access Department at special_needs@celebrity.com.
    4. To find out more about wheelchair and scooter rentals, call Special Needs at Sea at 800.513.4515 or call Scootaround at 888.441.7575. Both companies work with Celebrity Cruises to provide wheelchair and scooter rentals.

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  3. I have medical needs. Who do I talk to about these?

    1. If you have medical needs, such as storing medicine or needing distilled water, you will need to discuss these needs with the Celebrity Access Department. Your stateroom will have a small refrigerator that may be adequate for storing medicine that needs to be refrigerated but please discuss this with Celebrity.
    2. For more information, contact the Celebrity Access Department at: 954.628.9708 or email the Access Department at special_needs@celebrity.com.  

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  4. Dialysis Treatment

    1. Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Celebrity Cruises vessels. However, Celebrity Cruises does not have the ability to assist or administer hemo-dialysis treatments. Guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact the Celebrity Access Department for more information on policies and procedures.
    2. The number to call for the Celebrity Access Department is: 954.628.9708. You can email the Access Department at special_needs@celebrity.com.

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  5. I have special dietary needs. Who do I talk to about these?

    1. If you have dietary needs, you will need to discuss these with the Celebrity Access Department. For special dietary needs Celebrity asks that you give them 60 days of advance notice.
    2. For more information, contact the Celebrity Access Department at: 954.628.9708, or email the Access Department at special_needs@celebrity.com

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